Silver

IT Manager For Hire

Silver Level
The Silver Level is for Organizations up to 20 workstations and 2 file servers. Based upon a 1-year contract.

Virtual IT Manager

WTS will access your network once a week to ensure it is operating at peak efficiency and is secured, reviewing all critical areas and looking for trends that may adversely affect your network. This weekly check-up will ensure that your network remains healthy. Problems are readily identified and action taken immediately to remedy any problems areas. The weekly remote activities performed include: review of console logs for network errors and warnings, analyze processor utilization statistics, analyze server hard drive capacity, analyze memory utilization statistics, identify and report network problems and issues. The monthly remote activities performed include: update virus signature files on the server, purge deleted files and optimize hard drive space. On-Site Service - OnSite Manager
This plan includes 4 hours of onsite/remote service per month. All additional onsite/remote service will be billed at a discounted rate.

Free Phone/E-mail support - Remote Help Desk

This plan provides up to 20 incidents per month of phone/e-mail support. Should any users encounter computer-related problems, they simply contact WTS via phone or email. Problems that are not resolved in this manner will result in a technician being dispatched to your office for prompt resolution. Quarterly Network Audit - Onsite Manger
Once a quarter, WTS will schedule an on-site visit to perform an audit of your network. This time will be used to evaluate the overall environment, inspect all network equipment and perform preventative maintenance on the server and network devices, our preventative maintenance tasks include cleaning the tape drive, testing the battery backup and performing a sample restore from tape.